Frequently Asked Questions

Simply select your desired product, choose any applicable options (such as size or color), and click Add to Cart. You can view or edit your cart at any time before checkout.

Yes—go to your cart and use the quantity selector to adjust the number of items. Click Update to save your changes.

Click the Remove or Delete button next to the item in your cart to take it out before finalizing your purchase.

 Adding an item to your cart does not reserve it. Products remain available for purchase by others until your order is completed at checkout.

 If you are signed into your Lawki account, your cart will automatically save, allowing you to return and complete your purchase at a later time.

 Prices may change if a promotion ends, a sale begins, or a limited-time offer expires before checkout. The final price is confirmed during the checkout process.

 “Processing” means your order has been received, payment has been confirmed, and our team is preparing your items for shipment.

Processing times vary depending on season, product availability, payment verification, and shipping method. Most in-stock items ship within 1-2 business days.

If your order is still in the processing stage, you may be able to make changes. Log into My Orders to check available options or contact our Customer Service team at 888.483.1118.

Orders may take longer to process if an item is backordered, requires additional verification, or ships directly from the manufacturer. Your My Orders page will provide the latest updates.

Once your order has shipped, you will receive an email confirmation with tracking details, and your order status will update in My Orders.

 Selecting an expedited shipping method may speed up order processing, but final timelines depend on product availability and verification requirements.

 Yes—during checkout, simply select the gift option. You can also include a personalized message for the recipient.

 No—when you select the gift option, prices will be removed from the packing slip included in the shipment.

 For select items, we offer premium gift wrapping for an additional fee. Options and availability will be displayed during checkout.

Absolutely. Enter the recipient’s address in the Shipping Address section during checkout. You may also save it to your Address Book for future orders.

 Gift orders follow the same processing times as standard orders. If you’d like it delivered sooner, select an expedited shipping option at checkout.

Yes—gift returns or exchanges can be arranged. The recipient may receive store credit, a replacement item, or a refund to the original payment method, depending on the circumstances and our Return Policy.

 Once payment is authorized, we confirm your order details, verify availability, and begin preparing your items for shipment.

 For most orders, your payment is captured at the time of authorization. In some cases, such as pre-orders, your card may be authorized at checkout and charged closer to shipment.

If your order has not yet shipped, you may be able to change your payment method. Please contact our Customer Service team at 888.483.1118 as soon as possible.

 Payment authorizations can fail due to insufficient funds, bank restrictions, or mismatched billing details. Contact your payment provider for more information or try another payment method.

You’ll receive an email confirmation once your payment has been authorized successfully, and your order status will update in My Orders.

If your order has not yet shipped, you may be able to cancel it directly from the My Orders section in your account. If that option is not available, please contact our Customer Service team at 888.483.1118 or via email as soon as possible.

Yes—if your order is still processing, you can request to cancel specific items. Log in to My Orders to see if the option is available, or contact Customer Service for assistance.

Yes—cancellations must be requested before your order ships. Once shipped, the order can no longer be canceled but may be eligible for return in accordance with our Return Policy.

No—there are no cancellation fees for orders canceled before shipment, unless the item is marked as non-cancelable or final sale.

Yes—preorders can be canceled prior to shipping unless marked final sale or non-cancelable. You can cancel through your account or by contacting Customer Service.

 Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Lawki supports a wide range of secure payment options, all available at the final stage of checkout.

Credit & Debit CardsWe accept Visa, Visa Debit, Visa Electron, Discover, Mastercard, and American Express. You may choose to save your card details to your account for faster future purchases.

• All credit/debit card payments are verified through your bank’s Verified by Visa or Mastercard SecureCode process.

• For American Express, orders can only be delivered to the cardholder’s registered address.

Lawki Gift CardEasily redeem your Lawki Gift Card during checkout toward your purchase.

PayPalSelect PayPal at checkout to be redirected to your PayPal account for secure payment.

PayPal CreditSpread the cost of your order with PayPal Credit at 14.9% APR for 6, 12, 18, or 24 months. (18- and 24-month plans are available on higher-value orders.)

ShopPayEnjoy flexible finance options through ShopPay. See our ShopPay page for the latest terms.

Amazon PayChoose Amazon Pay at checkout to log in to your Amazon account, select your preferred delivery address, and use your saved payment method.

Apple PayPay quickly and securely using Apple Pay on your smartphone—fast, simple, and safe.

Bank Transfer (Zelle)To pay via Zelle transfer, please place your order through our telephone sales line at 561.880.8919.

Select Sign In at the top of our website and click Create Account. Enter your details, and your account will be ready to use instantly—giving you full access to order tracking, saved preferences, and more.

 No, you can check out as a guest. However, creating an account lets you track orders, manage returns, save shipping details, and enjoy a faster, more personalized shopping experience.

Yes—log in to your account, select Account Settings, and update your information. All changes take effect immediately.

Sign in and go to My Orders to view your complete order history, including real-time status updates and tracking information.

From your account dashboard, select Payment Settings to securely add, edit, or remove your saved payment options.

Log in to your account and select My Orders to view your current orders, shipping method, tracking number, and real-time status updates.

If your order hasn’t shipped yet, you may be able to make changes or cancel it directly from your account. If the option isn’t available, please contact our Customer Service team at 888.483.1118 for assistance.

Once your order ships, a tracking number will be available in My Orders. Click the tracking link for the latest updates from the carrier.

Order processing times vary based on product availability, payment verification, and shipping method. You can review estimated shipping dates in My Orders.

 For security and efficiency, orders are processed individually and cannot be combined once placed.

We offer a wide selection of secure payment methods, including major credit and debit cards, PayPal, PayPal Credit, ShopPay, Amazon Pay, Apple Pay, Lawki Gift Cards, and bank transfers via Zelle. Full details are available on our Payment Options page.

Log in to your account and navigate to Payment Settings to securely add a new card, update existing details, or remove saved payment methods.

 Yes—Lawki uses advanced encryption and secure payment gateways to protect all stored payment details. We never share your payment information with third parties.

 Currently, each order must be completed using one payment method. However, you can combine a Lawki Gift Card with another form of payment at checkout.

 Your payment is authorized at checkout and processed once your order is confirmed. For preorders, payment methods may be authorized at checkout but charged closer to shipment.

At checkout, enter your gift card number in the Gift Card or Discount Code field. If the balance doesn’t cover the full amount, you can pay the remaining balance using another accepted payment method.

Log in to your account, go to Address Book, and select Add New Address. Enter the details, save, and it will be available for future orders.

Yes—within Address Book, choose the address you want to update and click Edit or Delete. Changes take effect immediately.

Absolutely. In your Address Book, select the star icon next to your preferred address to set it as your default for faster checkout.

 Yes—you can store multiple shipping and billing addresses for convenience, making it easy to send orders to different locations.

If your order hasn’t shipped, you may be able to update the delivery address from My Orders. If this option isn’t available, please contact our Customer Service team at 888.483.1118 as soon as possible.

 Yes—Lawki uses advanced encryption to protect all personal information, including your stored addresses. Only you can access or update them through your secure account.

From the Sign In page, click Forgot Password and enter your email address. We’ll send a secure link to reset your password right away.

Yes—log in, navigate to Account Settings, and select Change Password. Enter your current password, then create and confirm your new one.

Check your spam or junk folder first. If it’s not there, confirm that you’re using the email linked to your Lawki account. If you still need help, contact our Customer Service team at 888.483.1118.

 Choose a unique password with at least eight characters, including a mix of upper and lowercase letters, numbers, and symbols. Avoid using easily guessed information such as names or birthdays.

Click Sign In at the top of our website and select Create Account. Fill in the required details, and your account will be ready for use instantly.

 No—you can check out as a guest. However, registering allows you to track orders, manage returns, save addresses and payment methods, and enjoy a faster, more personalized shopping experience.

 No—creating an account is completely free and only takes a few moments.

 Yes—Lawki uses advanced encryption and strict data protection protocols to ensure your information is secure and never shared without your consent.

Simply click the Unsubscribe link at the bottom of any Lawki newsletter email and follow the on-screen instructions to remove yourself from our mailing list.

 Unsubscribing removes you from promotional and newsletter communications, but you will still receive essential transactional emails such as order confirmations, shipping updates, and account notifications.

 Yes—just visit our website’s newsletter sign-up section and enter your email address again, or opt-in during checkout when placing an order.

Visit our Exchange and Returns page for step-by-step instructions. You’ll need your order number and email address to begin the process.

In most cases, return shipping costs are the responsibility of the customer. For step-by-step guidance, visit our Start a Return page.

For your convenience, we provide preprinted return labels. If you prefer to use your own carrier, we recommend choosing an insured ground service with a tracking number. Please note that Lawki is not responsible for packages that are lost, stolen, or damaged in transit.

The return period is outlined in our Return Policy. Most items can be returned within the specified timeframe, provided they meet our condition requirements.

 Items must be in new condition, in the original unaltered manufacturer’s packaging (including intact UPC), and include all accessories, manuals, and packing materials.

Once we receive your return, please allow up to 5 business days for inspection and processing. Refunds are issued to the original payment method once the return is approved.

If your return meets all conditions in our Return Policy, no restocking fee will apply. If conditions are not met, a restocking fee of at least 15% may be charged.

 Yes—you may exchange an item for another of equal or greater value. If the replacement item is out of stock, we will notify you and ship it as soon as it becomes available.

Contact our Customer Service team at 888.483.1118 or via email immediately. We’ll guide you through the claims process and arrange for a replacement or refund.

In most cases, domestic orders placed before 6:00 PM ET Monday–Thursday will ship the same day. On Fridays, orders must be placed before 11:00 AM ET for same-day shipping.

At checkout, you can choose to:

• Ship all available items immediately, with the remaining items sent as soon as they’re back in stock.

• Hold your order so all items ship together at a later date.

The choice is yours, giving you flexibility and control over your delivery.

 In some cases, manufacturers place restrictions on where their products can be sold. Additionally, certain countries may be unavailable for delivery due to government regulations, import limitations, or other circumstances beyond our control.

 “Drop ship” means the item will be shipped directly from the vendor to you, bypassing our warehouse. This process often helps expedite delivery.

If your order has not yet shipped, you may be able to update the shipping method. Simply log in to your account, go to the My Orders section, and review your order details to see if changes are still possible.

Yes—many of our products qualify for free delivery. Look for qualifying offers when adding items to your basket. Free shipping options vary by product type:

• Free Standard Shipping – Available on select products. Delivery is free for these items only; adding non-qualifying products to your basket may incur a shipping charge. Applies to most areas of the contiguous USA. Estimated delivery: 1–7 business days.

• Free Expedited Shipping – Select items qualify for complimentary expedited delivery to the contiguous USA. Estimated delivery: 1–2 business days.

• Free Shipping for Truck Items (Oversized) – Many large or heavy items that require trucking methods are still shipped free to the contiguous USA.

• Free Standard Threshold Delivery – For large, bulky purchases, our delivery team will carry your items inside your home or business over the threshold. Available for ground floor only. Does not include uncrating or assembly. To arrange, please contact our Sales Department at 888.483.1118.

Please note: Free shipping offers do not require discount codes and exclude certain locations.

 To see an estimated delivery date before placing your order, simply add your item(s) to the shopping cart. After confirming your shipping address, you’ll be able to select from available shipping methods and view anticipated delivery dates.

Tracking details may take up to 24 hours to appear after shipment. If you still can’t locate them, log in to My Orders to check the latest status, or contact our Customer Service team at 888.483.1118.

 Delivery times depend on the shipping method selected at checkout and your location. Estimated delivery dates are provided during checkout and in your order confirmation.

 Once an order is shipped, we cannot guarantee changes to the delivery address. You may be able to make updates directly with the carrier using your tracking number.

While most orders arrive on time, delays can occur due to weather, carrier issues, or customs processing. We’ll provide updates via email and in My Orders if delays occur.

 First, check with neighbors, your building manager, or reception area. If the package is still missing, contact our Customer Service team immediately so we can assist with the carrier’s investigation.

 We can only ship each order to a single address. If you’d like to send items to multiple locations, please place a separate order for each destination. We appreciate your understanding.

If your order has not yet shipped, you may be able to update the delivery address from the My Orders section in your account. If that option isn’t available, please contact our Customer Service team at 888.483.1118 as soon as possible.

Yes—when updating your delivery address during checkout, changes apply only to that order unless you also update the saved address in your Address Book.

 Possibly—if your new address is in a different region or requires a different shipping method, the estimated delivery date may change.

Yes—you can store multiple addresses in your Address Book for quick selection during checkout, making future orders faster and easier.

We make returns and exchanges simple. Visit our Returns & Exchanges page for clear, step-by-step instructions and get your process started in just a few minutes.

If your return meets all the conditions outlined in our Return Policy, no restocking fee will be applied. If the criteria are not met, Lawki reserves the right to decline the return or apply a restocking fee of at least 15% of the item’s retail price.